E-Daakhil Portal - Daily Current Affairs for UPSC

The Department of Consumer Affairs has achieved nationwide implementation of the E-Daakhil portal with its recent launch in Ladakh.

It was first launched on 7th September 2020 by the National Consumer Dispute Redressal Commission.
The portal has been developed under the Consumer Protection Act 2019, which came into force in July 2020.
The E-Daakhil portal is an innovative online platform introduced to promote consumer rights and ensure timely justice.

It provides an easy-to-access and inexpensive platform where marginalized consumers can reach to the consumer commission for the redressal of their grievances.
By the end of 2023, the portal was launched in 35 States/UTs except Ladakh. It has now also been launched in Ladakh.
Besides the portal the government is also working on launching of e-Jagriti which will further streamline case filing, tracking, and management, ensuring a hassle-free experience for consumers and other stakeholders.
The portal has also been integrated with the Common Service Centers (CSC), a mission-made project under the Digital India program to make public utility services accessible to residents of remote and rural parts of the country.

The Consumer Protection Act, 2019, is a comprehensive legislation aimed at safeguarding consumer rights and promoting fair trade practices in India.
It replaced the Consumer Protection Act, 1986, to address modern consumer challenges, including e-commerce and digital transactions.
It defines a consumer as a person who buys any good or avails a service for consideration. It does not include a person who obtains a good for resale or a good or service for commercial purposes. It covers transactions through all modes including offline, and online.

Central Consumer Protection Authority (CCPA): Established to regulate matters relating to the violation of rights of consumers, unfair trade practices and false or misleading advertisements.
Product Liability: Introduces liability for harm caused by defective goods or deficient services.
Mediation: It works as an Alternate Dispute Resolution (ADR) mechanism.